153
edits
Changes
567
*Repaired;
*Repaired;
*Replaced with a new product;
*Replaced with a new product;
*Replaced with an equivalent repaired product fulfilling the same functionality;
*Replaced with a different product fulfilling the same functionality in case of EOL for the original product.
During the '''return merchandise authorization (RMA)''' part of the warranty process, a Teltonika-Networks engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible for warranty repair. The '''RMA request form''' contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika-Networks engineer before returning a product.
During the '''return merchandise authorization (RMA)''' part of the warranty process, a Teltonika-Networks engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible for warranty repair. The '''RMA request form''' contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika-Networks engineer before returning a product.
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Visible physical damage (device damaged, antenna connectors damaged...):
Visible physical damage (device damaged, antenna connectors damaged...):
* Visible physical damage on device PCB;
* Visible physical damage on device PCB;
*Visible physical damage on mobile, WiFi, GPS or Bluetooth antenna connectors.
*Visible physical damage on mobile, WiFi, GPS or Bluetooth antenna connectors.
