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|Device does not start. Only the power LED lights up when the device is powered up.
|Device does not start. Only the power LED lights up when the device is powered up.
* If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
* If client ensures that device does have the needed power supply and still does not start, such device should be sent to warranty.
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|LAN/WAN ports not working:
|LAN/WAN ports not working:
* LED indicator light up when no ethernet cable is inserted;
* LED indicator light up when no ethernet cable is inserted;
* Make sure that ethernet cables are not damaged or faulty.
* Make sure that ethernet cables are not damaged or faulty.
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Visible physical damage (device damaged, antenna connectors damaged...):
Visible physical damage (device damaged, antenna connectors damaged...):
* Visible physical damage on device PCB;
* Visible physical damage on device PCB;
*Check if device is working with another SIM card, another operator SIM card;
*Check if device is working with another SIM card, another operator SIM card;
*Check if mobile antenna is connected.
*Check if mobile antenna is connected.
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<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
<font color=" #009900"><b>YES, if none of the mentioned points helps</b></font>
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*Visible physical damage on the external GPS antenna;
*Visible physical damage on the external GPS antenna;
*Visible physical damage on the external mobile antenna;
*Visible physical damage on the external mobile antenna;
*Visible physical damage on the external WiFi antenna;
*Visible physical damage on the external WiFi antenna;
*Visible physical damage on the external Bluetooth antenna;
*Visible physical damage on the external Bluetooth antenna;
*Visible physical damage on the other external accessories.
*Visible physical damage on the other external accessories.
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<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
<font color="bb0000"><b>NO, if at least one issue is true, offer to change an antenna</b></font>
|Contact your sales manager
|Contact your sales manager
The table below contains information on which firmware related issues are covered by the warranty service and which issues are not:
The table below contains information on which firmware related issues are covered by the warranty service and which issues are not:
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! style="width:55%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" |Firmware issue
! style="width:55%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" |Firmware issue
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Does device need to be sent under RMA?
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Does device need to be sent under RMA?
<span style="color:#bb0000;"><b>IMPORTANT:</b></span> in any of the defined cases, please contact your sales representative or technical support before sending the device(s) to warranty, as without the RMA form confirmation the devices will not be accepted.
<span style="color:#bb0000;"><b>IMPORTANT:</b></span> in any of the defined cases, please contact your sales representative or technical support before sending the device(s) to warranty, as without the RMA form confirmation the devices will not be accepted.
[[Category:General Information]]
[[Category:General Information]]
