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| The '''Troubleshoot''' is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files. | | The '''Troubleshoot''' is used to download troubleshoot file for your selected device(s). Troubleshoot file - downloadable archive, that contains full router configuration and all System log files. |
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− | To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (<b>Management → Overview</b>) and click on <b>Overview</b> submenu. | + | To download troubleshoot file for your devices go to the RMS web page, Left sidebar panel, (<b>Management → Devices</b>) and click on <b>Devices</b> submenu. |
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− | Move your mouse pointer to the Top control '''Export''' menu and select '''Troubleshoot''' (Export → Troubleshoot). | + | Move your mouse pointer to the Top control '''Actions''' menu and select '''Export Troubleshoot'''. |
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− | [[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS-top-menu-export-troubleshoot.png]] | + | [[File:RMS-device-menu-left-sidebar-panel.jpg]] [[File:RMS Topmenu Actions Export Troubleshoot v1.png]] |
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− | The '''Troubleshoot''' function is used to download the troubleshoot file from the selected device(s). | + | The '''Export Troubleshoot''' function is used to download the troubleshoot file from the selected device(s). |
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− | [[File:RMS-export-troubleshoot.gif]] | + | [[File:Rms manual top export troubleshoot dialog v1.png]] |
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− | '''Instructions''' | + | '''Step by step Instructions''' |
− | # Select a device(s) whose troubleshoot file(s) you would like to download. | + | # Select device(s) for which troubleshoot file(s) you would like to download. |
− | # Move your mouse pointer to the '''Export''' menu and click '''Event Logs'''. | + | # Move your mouse pointer to the '''Actions''' menu and click '''Export Troubleshoot'''. |
− | # You will get a pop-up box that displays your selected device(s). Wait for a few seconds for the system to connect to the router. | + | # You will get a confirmation pop-up window. |
− | # In the '''Status''' column click the '''Download''' button to get troubleshoot file(s). | + | # Click the Confirm button. |
| + | # In the '''Status''' column click the link to download troubleshoot files. |
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− | '''<span style="color:#0455a4"><big>Important!</big></span>'''
| + | [[File:RMS Actions Export Troubleshoot Complete v1.png]] |
− | * You can easily get all event logs as one ZIP file by clicking '''Download all''' button.
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− | [[File:RMS-download-troubleshoot-file-button.png]] | + | '''<span style="color:#0455a4"><big>Useful</big></span>''' |
| + | * You can easily download troubleshoot by clicking the file link. |
| + | * You will be able to access and redownload the troubleshot(-s) anytime in [[RMS_Files|Management → Files]] or in each device's details. |
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| + | [[File:Rms manual top backup troubleshoot v1.png]] |