Line 33: |
Line 33: |
| <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | | <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> |
| <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> | | <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> |
− | </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA guidelines for networking devices|RMA Guidelines]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li> | + | </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li> |
| </ul> | | </ul> |
| | | |
Line 64: |
Line 64: |
| ==Technical Questions== | | ==Technical Questions== |
| | | |
− | ===Troubleshooting, Debuging, Device Recovery=== | + | <table style="vertical-align: top;" width=100%> |
| + | <tr style="vertical-align: top;"> |
| + | <td width=50%> |
| + | <table width=90%> |
| + | <tr> |
| + | <td> |
| + | ===Control & Configuration=== |
| ---- | | ---- |
− | * [[RMA guidelines for networking devices]]
| + | <ul> |
− | * [[My router went to „Safe mode“, what should I do?]]
| + | <li>[[SMS Commands]]</li> |
− | * [[I entered the wrong password several (5) times and now I cannot reach the router’s WebUI, what should I do?]]
| + | <li>[[Speed Limit]]</li> |
− | * [[Port forwarding does not work, what should I do?]]
| + | <li>[[Blocking Websites]]</li> |
− | * [[How to download and upload a backup file?]]
| + | <li>[[How to login via SSH using an RSA key?]]</li> |
− | * [[How can I restart a router that can‘t be accessed remotely via the Internet?]]
| + | <li>[[Can WAN port be used as LAN?]]</li> |
− | * [[Settings deleted after reboot]]
| + | <li>[[How to disable mobile data?]]</li> |
− | * [[Bootloader menu]]
| + | <li>[[Can I send GPS data to my server?]]</li> |
− | * [[When upgrading Firmware router returns error "Firmware image size is too large"]]
| + | <li>[[How to disable LAN ports?]]</li> |
− | * [[Mobile data connection troubleshooting]]
| + | <li>[[How to upload and download files from the router (Linux)?]]</li> |
− | | + | <li>[[How to upload and download files from the router (Windows)?]]</li> |
− | ===Router Control and Configuration=== | + | <li>[[How to execute dialling codes?]]</li> |
| + | <li>[[802.11e WMM]]</li> |
| + | <li>[[Input/Output control and monitoring via CLI]]</li> |
| + | <li>[[How to configure Auto APN?]]</li> |
| + | <li>[[Ignoring Firewall and letting all traffic go through the router]]</li> |
| + | <li>[[Basic CLI / SSH Commands for RUT devices]]</li> |
| + | <li>[[Custom package upload via Package Manager]]</li> |
| + | </ul> |
| + | </td> |
| + | </tr> |
| + | </table> |
| + | </td> |
| + | <td width=50%> |
| + | <table width=90%> |
| + | <tr> |
| + | <td> |
| + | ===Troubleshooting & Recovery=== |
| ---- | | ---- |
− | * [[How to use SMS commands?]]
| + | <ul> |
− | * [[Web Filter doesn't work]]
| + | <li>[[Safe Mode]]</li> |
− | * [[How to limit the router's internet speed?]]
| + | <li>[[Unblocking WebUI Access]]</li> |
− | * [[How to limit internet speeds for specific Wi-Fi users?]]
| + | <li>[[Configuration Backup]]</li> |
− | * [[How can I block specific websites so that clients would not be able to access them?]]
| + | <li>[[Remote Recovery]]</li> |
− | * [[How to login via SSH using an RSA key?]]
| + | <li>[[Bootloader menu]]</li> |
− | * [[Can WAN port be used as LAN?]]
| + | <li>[[Web Filter Troubleshooting]]</li> |
− | * [[How to disable mobile data?]]
| + | <li>[[Mobile Data Connection Troubleshooting]]</li> |
− | * [[Can I send GPS data to my server?]]
| + | </ul> |
− | * [[How to disable LAN ports?]]
| + | </td> |
− | * [[How to upload and download files from the router (Linux)?]]
| + | </tr> |
− | * [[How to upload and download files from the router (Windows)?]]
| + | </table> |
− | * [[How to execute dialling codes?]]
| + | </td> |
− | * [[802.11e WMM]]
| + | </tr> |
− | * [[Input/Output control and monitoring via CLI]]
| + | <tr style="vertical-align: top;"> |
− | * [[How to configure Auto APN?]]
| + | <td width=50%> |
− | * [[Ignoring Firewall and letting all traffic go through the router]]
| + | <table width=90%> |
− | * [[Basic CLI / SSH Commands for RUT devices]]
| + | <tr> |
− | * [[Custom package upload via Package Manager]]
| + | <td> |
− | | |
| ===Remote Access=== | | ===Remote Access=== |
| ---- | | ---- |
− | * [[RMS FAQ|RMS related questions]]
| + | <ul> |
− | * [[How can I access my router remotely through the WAN interface?]]
| + | <li>[[RMS FAQ|RMS related questions]]</li> |
− | * [[How to enable remote access on the router?]]
| + | <li>[[How can I access my router remotely through the WAN interface?]]</li> |
− | * [[How to access the router remotely via browser without the use of a Public IP?]]
| + | <li>[[How to enable remote access on the router?]]</li> |
− | * [[How can I configure port forwarding on my router?]]
| + | <li>[[How to access the router remotely via browser without the use of a Public IP?]]</li> |
− | * [[My router has a Dynamic Public IP address. How can I reach it via the Internet without checking what IP address it is currently using?]]
| + | <li>[[How can I configure port forwarding on my router?]]</li> |
− | | + | <li>[[My router has a Dynamic Public IP address. How can I reach it via the Internet without checking what IP address it is currently using?]]</li> |
| + | </ul> |
| + | </td> |
| + | </tr> |
| + | </table> |
| + | </td> |
| + | <td width=50%> |
| + | <table width=90%> |
| + | <tr> |
| + | <td> |
| ===Networking Questions=== | | ===Networking Questions=== |
| ---- | | ---- |
− | * [[Mobile Signal Strength Recommendations]]
| + | <ul> |
− | * [[Private and Public IP Addresses]]
| + | <li>[[Mobile Signal Strength Recommendations]]</li> |
− | * [[What is a Netmask?]]
| + | <li>[[Private and Public IP Addresses]]</li> |
− | * [[Network Address Translation]]
| + | <li>[[What is a Netmask?]]</li> |
− | * [[Where can I get TLS certificates?]]
| + | <li>[[Network Address Translation]]</li> |
− | | + | <li>[[Where can I get TLS certificates?]]</li> |
| + | </ul> |
| + | </td> |
| + | </tr> |
| + | </table> |
| + | </td> |
| + | </tr> |
| + | <tr style="vertical-align: top;"> |
| + | <td width=50%> |
| + | <table width=90%> |
| + | <tr> |
| + | <td> |
| + | ===Other Questions=== |
| + | ---- |
| + | <ul> |
| + | <li>[[Where can I find firmwares for old devices?]]</li> |
| + | <li>[[Can I use routers in a vehicle?]]</li> |
| + | <li>[[What OS do RUT routers use?]]</li> |
| + | <li>[[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]</li> |
| + | <li>[[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]</li> |
| + | <li>[[Can RUT routers be powered by solar batteries?]]</li> |
| + | <li>[[Passive Power over Ethernet (PoE)]]</li> |
| + | <li>[[Can both SIM cards be active at the same time in RUT9XX series routers?]]</li> |
| + | <li>[[Inputs/Outputs on Teltonika routers]]</li> |
| + | <li>[[PDF Manuals]]</li> |
| + | <li>[[What is the correct tightening torque of the SMA connectors?]]</li> |
| + | <li>[[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]</li> |
| + | <li> [[Frequency bands supported by Networking devices]]</li> |
| + | <li>[[RUT955 Protocols|RUT955 GPS protocols]]</li> |
| + | <li>[[RUT850 GPS protocols]]</li> |
| + | <li>[[What is the maximum range of the wireless signal on RUT devices?]]</li> |
| + | <li>[[Power Consumption]]</li> |
| + | <li>[[Product Accessories - Spatial Measurements|Spatial measurements for product accessories]]</li> |
| + | </ul> |
| + | </td> |
| + | </tr> |
| + | </table> |
| + | </td> |
| + | <td width=50%> |
| + | <table width=90%> |
| + | <tr> |
| + | <td> |
| ===Security Information=== | | ===Security Information=== |
| ---- | | ---- |
− | * [[Security guidelines]]
| |
| | | |
− | ===Other Questions===
| + | <ul> |
− | ----
| + | <li>[[Security guidelines]]</li> |
− | * [[Where can I find firmwares for old devices?]]
| + | </ul> |
− | * [[Can I use routers in a vehicle?]]
| + | </td> |
− | * [[What OS do RUT routers use?]]
| + | </tr> |
− | * [[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]
| + | </table> |
− | * [[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]
| + | </td> |
− | * [[Can RUT routers be powered by solar batteries?]]
| + | </tr> |
− | * [[Passive Power over Ethernet (PoE)]]
| + | </table> |
− | * [[Can both SIM cards be active at the same time in RUT9XX series routers?]]
| |
− | * [[Inputs/Outputs on Teltonika routers]]
| |
− | * [[PDF Manuals]]
| |
− | * [[What is the correct tightening torque of the SMA connectors?]]
| |
− | * [[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]
| |
− | * [[Frequency bands supported by Networking devices]]
| |
− | * [[RUT955 Protocols|RUT955 GPS protocols]]
| |
− | * [[RUT850 GPS protocols]]
| |
− | * [[What is the maximum range of the wireless signal on RUT devices?]]
| |
− | * [[Power Consumption]]
| |
− | * [[Product Accessories - Spatial Measurements|Spatial measurements for product accessories]]
| |
| | | |
| [[Category:General Information]] | | [[Category:General Information]] |