FAQ: Difference between revisions

From Teltonika Networks Wiki
No edit summary
No edit summary
Line 66: Line 66:
<table style="vertical-align: top;" width=100%>
<table style="vertical-align: top;" width=100%>
     <tr style="vertical-align: top;">
     <tr style="vertical-align: top;">
         <td width=50%>
         <td width=50% rowspan="2">
             <table width=90%>
             <table width=90%>
                 <tr>
                 <tr>
Line 111: Line 111:
     </tr>
     </tr>
     <tr style="vertical-align: top;">
     <tr style="vertical-align: top;">
         <td width=50%>
         <td width=50% rowspan="3">
             <table width=90%>
             <table width=90%>
                 <tr>
                 <tr>
                     <td>
                     <td>
===<span style="color: #0054A6;">Remote Access</span>===
===<span style="color: #0054A6;">Other Topics</span>===
----
----
                         <ul>
                         <ul>
                             <li>[[Remote WebUI Access]]</li>
                             <li>[[Dual-SIM Support]]</li>
                             <li>[[RMS FAQ]]</li>
                             <li>[[Firmwares for Old Devices]]</li>
                             <li>[[Port Forwarding]]</li>
                             <li>[[Frequency Bands]]</li>
                            <li>[[Maximum WiFi Range]]</li>
                            <li>[[Passive Power over Ethernet (PoE)]]</li>
                            <li>[[PDF Manuals]]</li>
                            <li>[[Power Consumption]]</li>
                            <li>[[RUT850 GPS Protocols]]</li>
                            <li>[[RUT955 GPS Protocols]]</li>
                            <li>[[SMA Connector Tightening Torque]]</li>
                            <li>[[Spatial Measurements & Weight]]</li>
                            <li>[[Product Accessories - Spatial Measurements|Spatial Measurements for Product Accessories]]</li>
                            <li>[[Teltonika-Networks Operating System - RutOS]]</li>
                            <li>[[Third-party Antennas]]</li>
                            <li>[[Vehicle Solutions]]</li>
                            <li>[[802.11e WMM]]</li>
                         </ul>
                         </ul>
                     </td>
                     </td>
Line 126: Line 139:
             </table>
             </table>
         </td>
         </td>
    </tr>
    <tr style="vertical-align: top;">
         <td width=50%>
         <td width=50%>
             <table width=90%>
             <table width=90%>
                 <tr>
                 <tr>
                     <td>
                     <td>
===<span style="color: #0054A6;">Networking Questions</span>===
===<span style="color: #0054A6;">Remote Access</span>===
----
----
                         <ul>
                         <ul>
                             <li>[[Mobile Signal Strength Recommendations]]</li>
                             <li>[[Port Forwarding]]</li>
                             <li>[[Private and Public IP Addresses]]</li>
                             <li>[[Remote WebUI Access]]</li>
                             <li>[[What is a Netmask?]]</li>
                             <li>[[RMS FAQ]]</li>
                            <li>[[Network Address Translation]]</li>
                            <li>[[Where can I get TLS certificates?]]</li>
                         </ul>
                         </ul>
                     </td>
                     </td>
Line 149: Line 162:
                 <tr>
                 <tr>
                     <td>
                     <td>
===<span style="color: #0054A6;">Other Topics</span>===
===<span style="color: #0054A6;">Networking</span>===
----
----
                         <ul>
                         <ul>
                             <li>[[Firmwares for Old Devices]]</li>
                             <li>[[Mobile Signal Strength Recommendations]]</li>
                             <li>[[Maximum WiFi Range]]</li>
                             <li>[[Network Address Translation]]</li>
                             <li>[[Passive Power over Ethernet (PoE)]]</li>
                             <li>[[Private and Public IP Addresses]]</li>
                             <li>[[PDF Manuals]]</li>
                             <li>[[USB-Ethernet Routing (TRB140)]]</li>
                            <li>[[Power Consumption]]</li>
                             <li>[[What is a Netmask?]]</li>
                            <li>[[RUT850 GPS Protocols]]</li>
                            <li>[[RUT955 GPS Protocols]]</li>
                            <li>[[Spatial Measurements & Weight]]</li>
                            <li>[[Product Accessories - Spatial Measurements|Spatial Measurements for Product Accessories]]</li>
                            <li>[[Teltonika-Networks Operating System - RutOS]]</li>
                            <li>[[Third-party Antennas]]</li>
                            <li>[[Vehicle Solutions]]</li>
 
                            <li>[[Can RUT routers be powered by solar batteries?]]</li>
                            <li>[[Can both SIM cards be active at the same time in RUT9XX series routers?]]</li>
                            <li>[[Inputs/Outputs on Teltonika routers]]</li>
                             <li>[[What is the correct tightening torque of the SMA connectors?]]</li>
                            <li>[[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]</li>
                            <li>[[Frequency bands supported by Networking devices]]</li>
 
                            <li>[[802.11e WMM]]</li>
                         </ul>
                         </ul>
                     </td>
                     </td>
Line 178: Line 175:
             </table>
             </table>
         </td>
         </td>
    </tr>
    <tr style="vertical-align: top;"></tr>
    <tr style="vertical-align: top;">
         <td width=50%>
         <td width=50%>
             <table width=90%>
             <table width=90%>
                 <tr>
                 <tr>
                     <td>
                     <td>
===<span style="color: #0054A6;">Security Information</span>===
===<span style="color: #0054A6;">Security</span>===
----
----


                         <ul>
                         <ul>
                             <li>[[Security guidelines]]</li>
                             <li>[[Security guidelines]]</li>
                            <li>[[TLS Certificates]]</li>
                         </ul>
                         </ul>
                     </td>
                     </td>

Revision as of 15:37, 10 June 2020

Main Page > FAQ

General Questions

How do I find information on this Wiki?

  • You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
    To find specific information related to your device, follow a path such as this from the Wiki's home page:
    Main Page → Device series → Device name → Information...
    For example:
    Main PageRUT RoutersRUT955RUT955 Manual
    The Wiki is structured like this (click the button to see an image):


Where can I download the latest firmware version?


I have a broken device. What should I do?

  • If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
    • VIP HelpDesk - if you have access, you can register your question on Teltonika's internal HelpDesk system.
    • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
    • Crowd-Support Forum - a public forum for Teltonika-Networks related questions.
    For hardware issues please check if your device is eligible for warranty in the RMA page. If you do suspect a hardware malfunction, please fill out this RMA request form and read our warranty policy for more details.


My device seems functional, but I cannot access it. What should I do?

  • If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
  • If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.


I'm looking for information on product accessories. Where can I find it?


How much power does my device use?

  • Power usage measurement results for all devices can found in the Power Consumption page.



Technical Questions

Control & Configuration


Troubleshooting & Recovery


Other Topics


Remote Access


Networking


Security