Difference between revisions of "FAQ"
From Teltonika Networks Wiki
(97 intermediate revisions by 27 users not shown) | |||
Line 1: | Line 1: | ||
− | |||
==General Questions== | ==General Questions== | ||
Line 10: | Line 9: | ||
For example:<br> | For example:<br> | ||
<font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Manual]]</i></font><br> | <font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Manual]]</i></font><br> | ||
− | The Wiki is structured like this (click | + | The Wiki is structured like this (click the button to see an image):<br> |
− | [[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]]</div> | + | <div class="mw-collapsible mw-collapsed">[[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]] |
+ | </div> | ||
</li> | </li> | ||
</ul> | </ul> | ||
Line 20: | Line 20: | ||
<ul> | <ul> | ||
− | <li>You can find all firmware file download links in the [[ | + | <li>You can find all firmware and SDK file download links in the [[Downloads]] page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:<br><font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Firmware Downloads]]</i></font></li> |
</ul> | </ul> | ||
<br> | <br> | ||
− | <span style="color: #0054A6;"><font size="5"><u> | + | <span style="color: #0054A6;"><font size="5"><u>I have a broken device. What should I do?</u></font></span> |
<ul> | <ul> | ||
− | <li>If you have encountered a software/firmware related issue, you | + | <li>If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via: |
<ul> | <ul> | ||
− | <li><b>HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system | + | <li><b>VIP HelpDesk</b> - if you have access, you can register your question on Teltonika's internal HelpDesk system.</li> |
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | ||
− | <li><b>[https://community.teltonika. | + | <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> |
− | </ul> | + | </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li> |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
</ul> | </ul> | ||
Line 66: | Line 43: | ||
<li>If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.</li> | <li>If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.</li> | ||
<li>If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the <b>[[Device Recovery Options]]</b> page for information on that.</li> | <li>If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the <b>[[Device Recovery Options]]</b> page for information on that.</li> | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
</ul> | </ul> | ||
Line 114: | Line 60: | ||
<li>Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li> | <li>Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li> | ||
</ul> | </ul> | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
<br><br> | <br><br> | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | + | ==Technical Questions== | |
− | + | <table style="vertical-align: top;" width=100%> | |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | <table style="vertical-align: top;" width= | ||
<tr style="vertical-align: top;"> | <tr style="vertical-align: top;"> | ||
− | <td | + | <td width=50%> |
− | <table width= | + | <table width=90%> |
<tr> | <tr> | ||
<td> | <td> | ||
Line 287: | Line 75: | ||
<li>[[Auto APN]]</li> | <li>[[Auto APN]]</li> | ||
<li>[[Blocking Websites]]</li> | <li>[[Blocking Websites]]</li> | ||
− | |||
<li>[[Dial Codes]]</li> | <li>[[Dial Codes]]</li> | ||
<li>[[Disable Firewall]]</li> | <li>[[Disable Firewall]]</li> | ||
Line 298: | Line 85: | ||
<li>[[Upload & Download Files from RutOS]]</li> | <li>[[Upload & Download Files from RutOS]]</li> | ||
<li>[[WAN as LAN]]</li> | <li>[[WAN as LAN]]</li> | ||
− | |||
− | |||
</ul> | </ul> | ||
</td> | </td> | ||
Line 305: | Line 90: | ||
</table> | </table> | ||
</td> | </td> | ||
− | <td width= | + | <td width=50%> |
− | <table width= | + | <table width=90%> |
<tr> | <tr> | ||
<td> | <td> | ||
− | |||
===<span style="color: #0054A6;">Troubleshooting & Recovery</span>=== | ===<span style="color: #0054A6;">Troubleshooting & Recovery</span>=== | ||
---- | ---- | ||
Line 315: | Line 99: | ||
<li>[[Bootloader menu]]</li> | <li>[[Bootloader menu]]</li> | ||
<li>[[Configuration Backup]]</li> | <li>[[Configuration Backup]]</li> | ||
− | |||
− | |||
− | |||
− | |||
<li>[[Mobile Data Connection Troubleshooting]]</li> | <li>[[Mobile Data Connection Troubleshooting]]</li> | ||
− | |||
<li>[[Remote Recovery]]</li> | <li>[[Remote Recovery]]</li> | ||
<li>[[Safe Mode]]</li> | <li>[[Safe Mode]]</li> | ||
Line 332: | Line 111: | ||
</tr> | </tr> | ||
<tr style="vertical-align: top;"> | <tr style="vertical-align: top;"> | ||
− | <td | + | <td width=50%> |
− | <table width= | + | <table width=90%> |
<tr> | <tr> | ||
<td> | <td> | ||
− | + | ===<span style="color: #0054A6;">Remote Access</span>=== | |
− | ===<span style="color: #0054A6;"> | ||
---- | ---- | ||
<ul> | <ul> | ||
− | <li>[[ | + | <li>[[Remote WebUI Access]]</li> |
− | <li>[[ | + | <li>[[RMS FAQ]]</li> |
− | <li>[[ | + | <li>[[Port Forwarding]]</li> |
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
</ul> | </ul> | ||
</td> | </td> | ||
Line 368: | Line 126: | ||
</table> | </table> | ||
</td> | </td> | ||
− | + | <td width=50%> | |
− | + | <table width=90%> | |
− | <td width= | ||
− | <table width= | ||
<tr> | <tr> | ||
<td> | <td> | ||
− | + | ===<span style="color: #0054A6;">Networking Questions</span>=== | |
− | ===<span style="color: #0054A6;"> | ||
---- | ---- | ||
<ul> | <ul> | ||
− | <li>[[ | + | <li>[[Mobile Signal Strength Recommendations]]</li> |
− | <li>[[ | + | <li>[[Private and Public IP Addresses]]</li> |
− | <li>[[ | + | <li>[[What is a Netmask?]]</li> |
− | <li>[[ | + | <li>[[Network Address Translation]]</li> |
+ | <li>[[Where can I get TLS certificates?]]</li> | ||
</ul> | </ul> | ||
</td> | </td> | ||
Line 389: | Line 145: | ||
</tr> | </tr> | ||
<tr style="vertical-align: top;"> | <tr style="vertical-align: top;"> | ||
− | <td width= | + | <td width=50%> |
− | <table width= | + | <table width=90%> |
<tr> | <tr> | ||
<td> | <td> | ||
− | + | ===<span style="color: #0054A6;">Other Questions</span>=== | |
− | ===<span style="color: #0054A6;"> | ||
---- | ---- | ||
<ul> | <ul> | ||
− | <li>[[ | + | <li>[[Where can I find firmwares for old devices?]]</li> |
− | <li>[[ | + | <li>[[Can I use routers in a vehicle?]]</li> |
− | <li>[[ | + | <li>[[What OS do RUT routers use?]]</li> |
− | <li>[[ | + | <li>[[Can I use LTE/3G/Wi-Fi antennas other than Teltonika's?]]</li> |
− | <li>[[ | + | <li>[[Where are MAIN and AUX LTE antenna connectors on RUT9XX and RUT240?]]</li> |
− | <li>[[What is a | + | <li>[[Can RUT routers be powered by solar batteries?]]</li> |
− | <li>[[What is | + | <li>[[Passive Power over Ethernet (PoE)]]</li> |
− | <li>[[ | + | <li>[[Can both SIM cards be active at the same time in RUT9XX series routers?]]</li> |
− | <li>[[ | + | <li>[[Inputs/Outputs on Teltonika routers]]</li> |
− | <li>[[ | + | <li>[[PDF Manuals]]</li> |
+ | <li>[[What is the correct tightening torque of the SMA connectors?]]</li> | ||
+ | <li>[[Is there a way to route from device connected through USB interface to device connected through Ethernet port on TRB140?]]</li> | ||
+ | <li> [[Frequency bands supported by Networking devices]]</li> | ||
+ | <li>[[RUT955 Protocols|RUT955 GPS protocols]]</li> | ||
+ | <li>[[RUT850 GPS protocols]]</li> | ||
+ | <li>[[What is the maximum range of the wireless signal on RUT devices?]]</li> | ||
+ | <li>[[Power Consumption]]</li> | ||
+ | <li>[[Product Accessories - Spatial Measurements|Spatial measurements for product accessories]]</li> | ||
+ | <li>[[802.11e WMM]]</li> | ||
</ul> | </ul> | ||
</td> | </td> | ||
Line 412: | Line 176: | ||
</table> | </table> | ||
</td> | </td> | ||
− | + | <td width=50%> | |
− | + | <table width=90%> | |
− | |||
− | <td width= | ||
− | <table width= | ||
<tr> | <tr> | ||
<td> | <td> | ||
− | + | ===<span style="color: #0054A6;">Security Information</span>=== | |
− | ===<span style="color: #0054A6;">Security</span>=== | ||
---- | ---- | ||
<ul> | <ul> | ||
− | <li>[[Security | + | <li>[[Security guidelines]]</li> |
− | |||
− | |||
− | |||
− | |||
− | |||
</ul> | </ul> | ||
</td> | </td> | ||
Line 438: | Line 193: | ||
</table> | </table> | ||
− | [[Category: | + | [[Category:General Information]] |
Revision as of 11:09, 10 June 2020
Main Page > FAQGeneral Questions
How do I find information on this Wiki?
- You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
To find specific information related to your device, follow a path such as this from the Wiki's home page:
Main Page → Device series → Device name → Information...
For example:
Main Page → RUT Routers → RUT955 → RUT955 Manual
The Wiki is structured like this (click the button to see an image):
Where can I download the latest firmware version?
- You can find all firmware and SDK file download links in the Downloads page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:
Main Page → RUT Routers → RUT955 → RUT955 Firmware Downloads
I have a broken device. What should I do?
- If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
- VIP HelpDesk - if you have access, you can register your question on Teltonika's internal HelpDesk system.
- Sales Manager - your sales person can relay technical questions to Teltonika's support team.
- Crowd-Support Forum - a public forum for Teltonika-Networks related questions.
My device seems functional, but I cannot access it. What should I do?
- If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
- If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.
I'm looking for information on product accessories. Where can I find it?
- All Teltonika-Networks product accessory information is in the Product Accessories page and our website.
How much power does my device use?
- Power usage measurement results for all devices can found in the Power Consumption page.