FAQ

General Questions

How do I find information on this Wiki?

• You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
  To find specific information related to your device, follow a path such as this from the Wiki's home page:
  Main Page → Device series → Device name → Information...
  For example:
  Main Page → RUT Routers → RUT955 → RUT955 Manual
  The Wiki is structured like this (click the button to see an image):
  
  

Where can I download the latest firmware version?

• You can find all firmware file download links in the FW & SDK Downloads page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:
  Main Page → RUT Routers → RUT955 → RUT955 Firmware Downloads

I have a broken device. What should I do?

• If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
  • VIP HelpDesk - if you have access, you can register your question on Teltonika's internal HelpDesk system.
  • Sales Manager - your sales person can relay technical questions to Teltonika's support team.
  • Crowd-Support Forum - a public forum for Teltonika-Networks related questions.
  For hardware issues please check if your device is eligible for warranty in the RMA page. If you do suspect a hardware malfunction, please fill out this RMA request form and read our warranty policy for more details.

My device seems functional, but I cannot access it. What should I do?

• If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
• If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.

I'm looking for information on product accessories. Where can I find it?

• All Teltonika-Networks product accessory information is in the Product Accessories page and our website.

How much power does my device use?

• Power usage measurement results for all devices can found in the Power Consumption page.

Technical Questions

Control & Configuration Auto APN Blocking Websites Dial Codes Disable Firewall Disable LAN Ports Disable Mobile Data Shell Commands SMS Commands Speed Limit SSH With Public Key Authentication Upload & Download Files from RutOS WAN as LAN	Troubleshooting & Recovery Bootloader menu Configuration Backup LEDs Mobile Data Connection Troubleshooting Mobile Signal Strength Recommendations Remote Recovery Safe Mode Unblocking WebUI Access Web Filter Troubleshooting
	Other Topics Dual-SIM Support Firmwares for Old Devices Frequency Bands Maximum WiFi Range Passive Power over Ethernet (PoE) PDF Manuals Power Consumption RUT850 GPS Protocols RUT955 GPS Protocols SMA Connector Tightening Torque Spatial Measurements & Weight Product Accessories Teltonika-Networks Operating System - RutOS Third-party Antennas Vehicle Solutions 802.11e WMM
Remote Access Port Forwarding Remote WebUI Access RMS FAQ
Networking Mobile Signal Strength Recommendations Network Address Translation Private and Public IP Addresses USB-Ethernet Routing (TRB140) What is a Netmask?
Security Security guidelines TLS Certificates