Difference between revisions of "FAQ"
From Teltonika Networks Wiki
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==General Questions== | ==General Questions== | ||
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For example:<br> | For example:<br> | ||
<font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Manual]]</i></font><br> | <font size="-1"><i>[[Main Page]] → [[RUT Routers]] → [[RUT955]] → [[RUT955 Manual]]</i></font><br> | ||
− | The Wiki is structured like this (click | + | The Wiki is structured like this (click the button to see an image):<br> |
− | [[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]]</div> | + | <div class="mw-collapsible mw-collapsed">[[File:Networking_wiki_faq_wiki_structure_v2.png|link=Special:Redirect/file/Networking_wiki_faq_wiki_structure_4k_v2.png|750px]] |
+ | </div> | ||
</li> | </li> | ||
</ul> | </ul> | ||
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<br> | <br> | ||
− | <span style="color: #0054A6;"><font size="5"><u> | + | <span style="color: #0054A6;"><font size="5"><u>I have a broken device. What should I do?</u></font></span> |
<ul> | <ul> | ||
− | <li>If you have encountered a software/firmware related issue, you | + | <li>If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via: |
<ul> | <ul> | ||
− | <li><b>HelpDesk</b> - you can register your question on Teltonika's internal HelpDesk system | + | <li><b>VIP HelpDesk</b> - if you have access, you can register your question on Teltonika's internal HelpDesk system.</li> |
<li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | <li><b>Sales Manager</b> - your sales person can relay technical questions to Teltonika's support team.</li> | ||
− | <li><b>[https://community.teltonika. | + | <li><b>[https://community.teltonika-networks.com/ Crowd-Support Forum]</b> - a public forum for Teltonika-Networks related questions.</li> |
− | </ul> | + | </ul>For hardware issues please check if your device is eligible for warranty in the <b>[[RMA]]</b> page. If you do suspect a hardware malfunction, please fill out [https://teltonika-networks.com/rma/ this RMA request form] and read our [https://teltonika-networks.com/warranty-repair/ warranty policy] for more details.</li> |
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</ul> | </ul> | ||
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<li>If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.</li> | <li>If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the <b>[[LEDs]]</b> page.</li> | ||
<li>If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the <b>[[Device Recovery Options]]</b> page for information on that.</li> | <li>If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the <b>[[Device Recovery Options]]</b> page for information on that.</li> | ||
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</ul> | </ul> | ||
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<li>Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li> | <li>Power usage measurement results for all devices can found in the <b>[[Power Consumption]]</b> page.</li> | ||
</ul> | </ul> | ||
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− | + | ==Technical Questions== | |
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− | == Technical Questions == | ||
− | <table style="vertical-align: top;" width= | + | <table style="vertical-align: top;" width=100%> |
<tr style="vertical-align: top;"> | <tr style="vertical-align: top;"> | ||
− | <td rowspan="2 | + | <td width=50% rowspan="2"> |
− | <table width= | + | <table width=90%> |
<tr> | <tr> | ||
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<li>[[Auto APN]]</li> | <li>[[Auto APN]]</li> | ||
<li>[[Blocking Websites]]</li> | <li>[[Blocking Websites]]</li> | ||
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<li>[[Dial Codes]]</li> | <li>[[Dial Codes]]</li> | ||
<li>[[Disable Firewall]]</li> | <li>[[Disable Firewall]]</li> | ||
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<li>[[Upload & Download Files from RutOS]]</li> | <li>[[Upload & Download Files from RutOS]]</li> | ||
<li>[[WAN as LAN]]</li> | <li>[[WAN as LAN]]</li> | ||
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</ul> | </ul> | ||
</td> | </td> | ||
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</table> | </table> | ||
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− | <td width= | + | <td width=50%> |
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<tr> | <tr> | ||
<td> | <td> | ||
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===<span style="color: #0054A6;">Troubleshooting & Recovery</span>=== | ===<span style="color: #0054A6;">Troubleshooting & Recovery</span>=== | ||
---- | ---- | ||
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<li>[[Bootloader menu]]</li> | <li>[[Bootloader menu]]</li> | ||
<li>[[Configuration Backup]]</li> | <li>[[Configuration Backup]]</li> | ||
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<li>[[Mobile Data Connection Troubleshooting]]</li> | <li>[[Mobile Data Connection Troubleshooting]]</li> | ||
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<li>[[Remote Recovery]]</li> | <li>[[Remote Recovery]]</li> | ||
<li>[[Safe Mode]]</li> | <li>[[Safe Mode]]</li> | ||
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</tr> | </tr> | ||
<tr style="vertical-align: top;"> | <tr style="vertical-align: top;"> | ||
− | <td rowspan="3 | + | <td width=50% rowspan="3"> |
− | <table width= | + | <table width=90%> |
<tr> | <tr> | ||
<td> | <td> | ||
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===<span style="color: #0054A6;">Other Topics</span>=== | ===<span style="color: #0054A6;">Other Topics</span>=== | ||
---- | ---- | ||
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<li>[[Dual-SIM Support]]</li> | <li>[[Dual-SIM Support]]</li> | ||
<li>[[Firmwares for Old Devices]]</li> | <li>[[Firmwares for Old Devices]]</li> | ||
− | <li>[[ | + | <li>[[Frequency Bands]]</li> |
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<li>[[Maximum WiFi Range]]</li> | <li>[[Maximum WiFi Range]]</li> | ||
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<li>[[Passive Power over Ethernet (PoE)]]</li> | <li>[[Passive Power over Ethernet (PoE)]]</li> | ||
<li>[[PDF Manuals]]</li> | <li>[[PDF Manuals]]</li> | ||
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<li>[[RUT850 GPS Protocols]]</li> | <li>[[RUT850 GPS Protocols]]</li> | ||
<li>[[RUT955 GPS Protocols]]</li> | <li>[[RUT955 GPS Protocols]]</li> | ||
− | <li>[[SMA Connector Tightening Torque]]</li> | + | <li>[[SMA Connector Tightening Torque]]</li> |
+ | <li>[[Spatial Measurements & Weight]]</li> | ||
<li>[[Product Accessories]]</li> | <li>[[Product Accessories]]</li> | ||
<li>[[Teltonika-Networks Operating System - RutOS]]</li> | <li>[[Teltonika-Networks Operating System - RutOS]]</li> | ||
<li>[[Third-party Antennas]]</li> | <li>[[Third-party Antennas]]</li> | ||
<li>[[Vehicle Solutions]]</li> | <li>[[Vehicle Solutions]]</li> | ||
− | <li>[[802.11e WMM]]</li> | + | <li>[[802.11e WMM]]</li> |
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</ul> | </ul> | ||
</td> | </td> | ||
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</tr> | </tr> | ||
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===<span style="color: #0054A6;">Remote Access</span>=== | ===<span style="color: #0054A6;">Remote Access</span>=== | ||
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<li>[[Port Forwarding]]</li> | <li>[[Port Forwarding]]</li> | ||
<li>[[Remote WebUI Access]]</li> | <li>[[Remote WebUI Access]]</li> | ||
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<li>[[RMS FAQ]]</li> | <li>[[RMS FAQ]]</li> | ||
</ul> | </ul> | ||
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</tr> | </tr> | ||
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===<span style="color: #0054A6;">Networking</span>=== | ===<span style="color: #0054A6;">Networking</span>=== | ||
---- | ---- | ||
<ul> | <ul> | ||
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<li>[[Mobile Signal Strength Recommendations]]</li> | <li>[[Mobile Signal Strength Recommendations]]</li> | ||
<li>[[Network Address Translation]]</li> | <li>[[Network Address Translation]]</li> | ||
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<li>[[USB-Ethernet Routing (TRB140)]]</li> | <li>[[USB-Ethernet Routing (TRB140)]]</li> | ||
<li>[[What is a Netmask?]]</li> | <li>[[What is a Netmask?]]</li> | ||
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</ul> | </ul> | ||
</td> | </td> | ||
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===<span style="color: #0054A6;">Security</span>=== | ===<span style="color: #0054A6;">Security</span>=== | ||
---- | ---- | ||
<ul> | <ul> | ||
− | <li>[[Security | + | <li>[[Security guidelines]]</li> |
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<li>[[TLS Certificates]]</li> | <li>[[TLS Certificates]]</li> | ||
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</ul> | </ul> | ||
</td> | </td> | ||
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</table> | </table> | ||
− | [[Category: | + | [[Category:General Information]] |
Revision as of 08:15, 11 June 2020
Main Page > FAQGeneral Questions
How do I find information on this Wiki?
- You can find basic information in the General Information page and you can find answers to some of the most frequently asked question in this FAQ page.
To find specific information related to your device, follow a path such as this from the Wiki's home page:
Main Page → Device series → Device name → Information...
For example:
Main Page → RUT Routers → RUT955 → RUT955 Manual
The Wiki is structured like this (click the button to see an image):
Where can I download the latest firmware version?
- You can find all firmware file download links in the FW & SDK Downloads page. You can also find 'Firmware Downloads' for all devices in their respective Wiki pages. Example path:
Main Page → RUT Routers → RUT955 → RUT955 Firmware Downloads
I have a broken device. What should I do?
- If you have encountered a software/firmware related issue, you should contact Teltonika-Networks technical support via:
- VIP HelpDesk - if you have access, you can register your question on Teltonika's internal HelpDesk system.
- Sales Manager - your sales person can relay technical questions to Teltonika's support team.
- Crowd-Support Forum - a public forum for Teltonika-Networks related questions.
My device seems functional, but I cannot access it. What should I do?
- If you're having trouble with your device, LED behaviour may provide some insight into what's happening and what steps should be taken next. Look for your device's LED info in the LEDs page.
- If you still can't reach the device using conventional methods, you may need to perform a reset to factory settings. Please refer to the Device Recovery Options page for information on that.
I'm looking for information on product accessories. Where can I find it?
- All Teltonika-Networks product accessory information is in the Product Accessories page and our website.
How much power does my device use?
- Power usage measurement results for all devices can found in the Power Consumption page.
Technical Questions
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