RMS FAQ

This is the Frequently Asked Questions (FAQ) section for Teltonika's Remote Management System (RMS). Some questions that have bothered our clients in the past have already been answered. So if you're having trouble with RMS, try browsing some of these topics:

• Profiles, users, licenses
  • How can I create an RMS account?
  • How to create new RMS profiles?
  • How to add a new user to your RMS profile?
  • How to delete a user(s) from RMS?
  • How to distribute licenses among RMS profiles?

• Device management
  • How to add devices to RMS?
  • How to add a list of devices to RMS?
  • How can I control RMS data usage?
  • How to reach a router's WebUI from RMS?
  • How to reach a router's command line interface (CLI) from RMS?
  • How to reboot devices from RMS?

• FOTA, firmware, config, router files
  • How to add device(s) to FOTA?
  • How to select and update routers' firmware via FOTA?
  • How to select and update routers' configuration via FOTA?
  • How to set up an authentication system for devices in FOTA?
  • How to download a router's event log file from RMS?
  • How to download a router's troubleshoot file from RMS?
  • How to download a router's configuration (backup) file from RMS?
  • How to upload a configuration (backup) file into a router via RMS?
  • How to upgrade a router's firmware version via RMS?

• Monitoring, alerts, reports, events
  • How to create custom alerts for devices registered on RMS?
  • How to generate device reports in RMS?
  • Where can I find the event log for my RMS profile?

• General questions
  • Routers do not show up on RMS even when the router has an internet connection
  • Router is online in RMS but I cannot see GPS data
  • How to enable remote access for RMS on the router?