RMS FAQ: Difference between revisions

Revision as of 08:36, 17 July 2024

Main Page > IoT Platforms > RMS > RMS FAQ

This is the Frequently Asked Questions (FAQ) section for Teltonika's Remote Management System (RMS). Some questions that have bothered our clients in the past have already been answered. So if you're having trouble with RMS, try browsing some of these topics:

Important
- What IP addresses and ports are used by RMS?

RMS Connect
- How to set-up a RMS Connect Remote Desktop Connection?

Profiles, users, credits

Device management

Firmware, config, files

Monitoring, alerts, reports, events
- How to create custom alerts for devices registered on RMS?
RMS API
- How to use the RMS API to manage RMS credit balance?

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 This is the '''Frequently Asked Questions''' ('''FAQ''') section for Teltonika's Remote Management System (RMS). Some questions that have bothered our clients in the past have already been answered. So if you're having trouble with RMS, try browsing some of these topics:
-* [[How can I create an RMS account?]]
+* '''Important'''
-* [[How to add devices to RMS?]]
+** [[What IP addresses and ports are used by RMS?]]
-* [[How to add a list of devices to RMS?]]
-* [[How to enable remote access for RMS on the router?]]
+* '''RMS Connect'''
-* [[How can I control RMS data usage?]]
+** [[How to set-up a RMS Connect Remote Desktop Connection?]]
-* [[How to create custom alerts for devices registered on RMS?]]
-* [[How to reboot devices from RMS?]]
+* '''Profiles, users, credits'''
-* [[Creating an RMS profile and adding licenses for the client]]
+** [[How can I create an RMS account?]]
-* [[Routers do not show up on RMS even when the router has an internet connection]]
+** [[How to create new RMS companies?]]
-* [[Router is online in RMS but I cannot see GPS data]]
+** [[How to add a new user to your RMS profile?]]
+** [[How to delete a user(s) from RMS?]]
+** [[How to distribute credits among RMS profiles?]]
+** [[How to activate a resource code?]]
+** [[How to recover access to account with 2FA enabled?]]
+** [[What is the difference between Credits, Management packs, Connection data packs, and company data?]]
+* '''Device management'''
+** [[How to add devices to RMS?]]
+** [[How to add a list of devices to RMS?]]
+** [[How can I configure devices from RMS?]]
+** [[How to configure remote access to LAN devices in RMS?]]
+** [[How to reboot devices from RMS?]]
+** [[How to create a tag in RMS?]]
+** [[How to change password(s) for device(s) in RMS?]]
+* '''Firmware, config, files'''
+** [[How to download a router's event log file from RMS?]]
+** [[How to download a router's troubleshoot file from RMS?]]
+** [[How to download a router's configuration (backup) file from RMS?]]
+** [[How to upload a configuration (backup) file into a router via RMS?]]
+** [[How to upgrade a router's firmware version via RMS?]]
+* '''Monitoring, alerts, reports, events'''
+** [[How to create custom alerts for devices registered on RMS?]]
+* '''RMS API'''
+** [[RMS API Credits|How to use the RMS API to manage RMS credit balance?]]
+[[Category:RMS]]