RMS FAQ: Difference between revisions

Revision as of 08:36, 17 July 2024

Main Page > IoT Platforms > RMS > RMS FAQ

This is the Frequently Asked Questions (FAQ) section for Teltonika's Remote Management System (RMS). Some questions that have bothered our clients in the past have already been answered. So if you're having trouble with RMS, try browsing some of these topics:

Important
- What IP addresses and ports are used by RMS?

RMS Connect
- How to set-up a RMS Connect Remote Desktop Connection?

Profiles, users, credits

Device management

Firmware, config, files

Monitoring, alerts, reports, events
- How to create custom alerts for devices registered on RMS?
RMS API
- How to use the RMS API to manage RMS credit balance?

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 This is the '''Frequently Asked Questions''' ('''FAQ''') section for Teltonika's Remote Management System (RMS). Some questions that have bothered our clients in the past have already been answered. So if you're having trouble with RMS, try browsing some of these topics:
-* [[How can I create an RMS account?]]
+* '''Important'''
-* [[How to add devices to RMS?]]
+** [[What IP addresses and ports are used by RMS?]]
-* [[How to add a list of devices to RMS?]]
-* [[How to enable remote access for RMS on the router?]]
+* '''RMS Connect'''
-* [[How can I control RMS data usage?]]
+** [[How to set-up a RMS Connect Remote Desktop Connection?]]
-* [[How to create custom alerts for devices registered on RMS?]]
-* [[How to reboot devices from RMS?]]
+* '''Profiles, users, credits'''
-* [[How to download a router's event log file from RMS?]]
+** [[How can I create an RMS account?]]
-* [[How to download a router's troubleshoot file from RMS?]]
+** [[How to create new RMS companies?]]
-* [[How to download a router's configuration (backup) file from RMS?]]
+** [[How to add a new user to your RMS profile?]]
-* [[How to upload a configuration (backup) file into a router via RMS?]]
+** [[How to delete a user(s) from RMS?]]
-* [[How to upgrade a router's firmware version via RMS?]]
+** [[How to distribute credits among RMS profiles?]]
-* [[How to add a new user to your RMS profile?]]
+** [[How to activate a resource code?]]
-* [[How to delete a user(s) from RMS?]]
+** [[How to recover access to account with 2FA enabled?]]
-* [[How to create new RMS profiles?]]
+** [[What is the difference between Credits, Management packs, Connection data packs, and company data?]]
-* [[How to distribute licenses among RMS profiles?]]
-* [[How to select and update routers' firmware via FOTA?]]
+* '''Device management'''
-* [[How to select and update routers' configuration via FOTA?]]
+** [[How to add devices to RMS?]]
-* [[How to generate device reports in RMS?]]
+** [[How to add a list of devices to RMS?]]
-* [[How to reach a router's WebUI from RMS?]]
+** [[How can I configure devices from RMS?]]
-* [[How to reach a router's command line interface (CLI) from RMS?]]
+** [[How to configure remote access to LAN devices in RMS?]]
-[[Creating an RMS profile and adding licenses for the client]]
+** [[How to reboot devices from RMS?]]
-* [[Routers do not show up on RMS even when the router has an internet connection]]
+** [[How to create a tag in RMS?]]
-* [[Router is online in RMS but I cannot see GPS data]]
+** [[How to change password(s) for device(s) in RMS?]]
+* '''Firmware, config, files'''
+** [[How to download a router's event log file from RMS?]]
+** [[How to download a router's troubleshoot file from RMS?]]
+** [[How to download a router's configuration (backup) file from RMS?]]
+** [[How to upload a configuration (backup) file into a router via RMS?]]
+** [[How to upgrade a router's firmware version via RMS?]]
+* '''Monitoring, alerts, reports, events'''
+** [[How to create custom alerts for devices registered on RMS?]]
+* '''RMS API'''
+** [[RMS API Credits|How to use the RMS API to manage RMS credit balance?]]
+[[Category:RMS]]