RMS FAQ: Difference between revisions

Latest revision as of 14:15, 17 July 2024

Main Page > IoT Platforms > RMS > RMS FAQ

This is the Frequently Asked Questions (FAQ) section for Teltonika's Remote Management System (RMS). Some questions that have bothered our clients in the past have already been answered. So if you're having trouble with RMS, try browsing some of these topics:

Important
- What IP addresses and ports are used by RMS?

RMS Connect
- How to set-up a RMS Connect Remote Desktop Connection?

Profiles, users, credits

Device management

Firmware, config, files

Monitoring, alerts, reports, events
- How to create custom alerts for devices registered on RMS?
RMS API
- How to use the RMS API to manage RMS credit balance?

@@ Line 1: / Line 1: @@
 This is the '''Frequently Asked Questions''' ('''FAQ''') section for Teltonika's Remote Management System (RMS). Some questions that have bothered our clients in the past have already been answered. So if you're having trouble with RMS, try browsing some of these topics:
-* '''Profiles, users, licenses'''
+* '''Important'''
+** [[What IP addresses and ports are used by RMS?]]
+* '''RMS Connect'''
+** [[How to set-up a RMS Connect Remote Desktop Connection?]]
+* '''Profiles, users, credits'''
 ** [[How can I create an RMS account?]]
-** [[How to create new RMS profiles?]]
+** [[How to create new RMS companies?]]
 ** [[How to add a new user to your RMS profile?]]
 ** [[How to delete a user(s) from RMS?]]
-** [[How to distribute licenses among RMS profiles?]]
+** [[How to distribute credits among RMS profiles?]]
+** [[How to create a resource code?]]
+** [[How to activate a resource code?]]
+** [[How to recover access to account with 2FA enabled?]]
+** [[What is the difference between Credits, Management packs, Connection data packs, and company data?]]
 * '''Device management'''
 ** [[How to add devices to RMS?]]
 ** [[How to add a list of devices to RMS?]]
+** [[How can I configure devices from RMS?]]
+** [[How to configure remote access to LAN devices in RMS?]]
 ** [[How to reboot devices from RMS?]]
-** [[How to reach a router's WebUI from RMS?]]
+** [[How to create a tag in RMS?]]
-** [[How to reach a router's command line interface (CLI) from RMS?]]
+** [[How to change password(s) for device(s) in RMS?]]
-* '''FOTA, firmware, config, router files'''
+* '''Firmware, config, files'''
-** [[How to add device(s) to FOTA?]]
-** [[How to select and update routers' firmware via FOTA?]]
-** [[How to select and update routers' configuration via FOTA?]]
-** [[How to set up an authentication system for devices in FOTA?]]
 ** [[How to download a router's event log file from RMS?]]
 ** [[How to download a router's troubleshoot file from RMS?]]
@@ Line 24: / Line 33: @@
 ** [[How to upload a configuration (backup) file into a router via RMS?]]
 ** [[How to upgrade a router's firmware version via RMS?]]
-** [[How can I control RMS data usage?]]
 * '''Monitoring, alerts, reports, events'''
 ** [[How to create custom alerts for devices registered on RMS?]]
-** [[How to generate device reports in RMS?]]
+* '''RMS API'''
-** [[Where can I find the event log for my RMS profile?]]
+** [[RMS API Credits|How to use the RMS API to manage RMS credit balance?]]
-* '''Other'''
+[[Category:RMS]]
-** [[Routers do not show up on RMS even when the router has an internet connection]]
-** [[Router is online in RMS but I cannot see GPS data]]
-** [[How to enable remote access for RMS on the router?]]