RMS FAQ

This is the Frequently Asked Questions (FAQ) section for Teltonika's Remote Management System (RMS). Some questions that have bothered our clients in the past have already been answered. So if you're having trouble with RMS, try browsing some of these topics:

• Important
  • WebUI and CLI access IP and Ports that must be accessible

• RMS Connect
  • How to set-up a RMS Connect Remote Desktop Connection?

• Profiles, users, credits
  • How can I create an RMS account?
  • How to create new RMS companies?
  • How to add a new user to your RMS profile?
  • How to delete a user(s) from RMS?
  • How to distribute credits among RMS profiles?

• Device management
  • How to add devices to RMS?
  • How to add a list of devices to RMS?
  • How can I configure devices from RMS?
  • How to reach a router's WebUI from RMS?
  • How to reach a router's command line interface (CLI) from RMS?
  • How to configure remote access to LAN devices in RMS?
  • How to reboot devices from RMS?
  • How to create a tag in RMS?
  • How to change password(s) for device(s) in RMS?

• Firmware, config, files
  • How to download a router's event log file from RMS?
  • How to download a router's troubleshoot file from RMS?
  • How to download a router's configuration (backup) file from RMS?
  • How to upload a configuration (backup) file into a router via RMS?
  • How to upgrade a router's firmware version via RMS?

• Monitoring, alerts, reports, events
  • How can I control RMS data usage?
  • How to create custom alerts for devices registered on RMS?
  • How to generate device reports in RMS?
  • Where can I find the event log for my RMS profile?
  • Router is online in RMS but I cannot see GPS data

• General questions
  • Routers do not show up on RMS even when the router has an internet connection
  • How to enable remote access for RMS on the router?