Changes

==== If you have a Helpdesk account ====

In such cases where you no longer have the means to use your RMS account due to losing access to your factor of authentication such as:

* In such cases directly contact Teltonika Networks support by creating a new ticket. After we get all the necessary information that proves your account ownership, we will help you recover it.

* Losing access to your email when ''Email authentication'' is used.

==== If you're communicating with our sales managers ====

* Explain your issue and they will create a ticket through Helpdesk. After we get all the necessary information that proves your account ownership, we will help you recover it.

**''Teltonika ID'' is used.

==== If you don't have a Helpdesk account or you are not in contact with our sales managers ====

**''Time based one time password authentication'' is used.

* Then please contact us through the contact form, explaining your exact issue. After we get all the necessary information that proves your account ownership, we will help you recover it.

You may contact us for assistance. To receive help in recovering your account, when prompted, you will have to provide necessary information that proves your account ownership through one of these communication channels:

Contact form can be found [https://teltonika-networks.com/about-us/contacts '''here'''] and click on the "Contact us" button

 

 

* If you do not have a Helpdesk account or you are not in contact with our sales managers, please contact us through the Contact form, fully explaining your exact issue. The Contact form can be found [https://teltonika-networks.com/about-us/contacts '''<big>here</big>'''] by clicking on the "'''<span style="color:#0455a4">Contact us</span>'''" button.