Changes

Please make sure, that "'''Remote monitoring'''" on your RUT device is enabled. To check it, navigate to '''[[RUT950_Administration#Monitoring|System → Administration → Monitoring]]'''. Also make sure that you have the right amount of RMS licenses and see if monitoring is on for that particular device at the '''Pools → Devices''' section.

If a router is shown as offline in RMS even though it has an active Internet connection, '''remote monitoring''' on that router might not be enabled. To enable remote monitoring on a RUTxxx router, login to that router's WebUI and navigate to '''[[RUT950_Administration#Monitoring|System → Administration → RMS]]''' and place a check mark next to the '''Enable remote monitoring''' field:

 

[[File:Enabling remote access for rms part 5 v2.png]]

 

 

If this doesn't solve the problem, please make sure that you have the right amount of RMS licenses and see if monitoring is on for that particular device in the '''Pools → Devices''' page.