Difference between revisions of "How to recover access to account with 2FA enabled?"

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(Created page with "==== If you have a Helpdesk account ==== * In such cases directly contact Teltonika Networks support by creating a new ticket. After we get all the necessary information that...")
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In such cases where you no longer have the means to use your RMS account due to losing access to your factor of authentication such as:
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==== If you have a Helpdesk account ====
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* Losing access to your email when ''Email authentication'' is used.
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* In such cases directly contact Teltonika Networks support by creating a new ticket. After we get all the necessary information that proves your account ownership, we will help you recover it.
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* Your mobile device when:
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==== If you're communicating with our sales managers ====
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**''Teltonika ID'' is used.
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* Explain your issue and they will create a ticket through Helpdesk. After we get all the necessary information that proves your account ownership, we will help you recover it.
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**''Time based one time password authentication'' is used.
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==== If you don't have a Helpdesk account or you are not in contact with our sales managers ====
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You may contact us for assistance. To receive help in recovering your account, when prompted, you will have to provide necessary information that proves your account ownership through one of these communication channels:
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* Then please contact us through the contact form, explaining your exact issue. After we get all the necessary information that proves your account ownership, we will help you recover it.
  
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* Create a ticket in our Helpdesk system fully detailing the situation.
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Contact form can be found [https://teltonika-networks.com/about-us/contacts '''here'''] and click on the "Contact us" button
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* Contact one of our sales managers.
 
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* If you do not have a Helpdesk account or you are not in contact with our sales managers, please contact us through the Contact form, fully explaining your exact issue. The Contact form can be found [https://teltonika-networks.com/about-us/contacts '''<big>here</big>'''] by clicking on the "'''<span style="color:#0455a4">Contact us</span>'''" button.
 
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Once you have provided the necessary information to us when asked, our support team will help you recover your RMS account.
 
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[[Category:RMS_FAQ]]
 

Revision as of 10:48, 9 August 2023

Main Page > IoT Platforms > RMS > RMS FAQ > How to recover access to account with 2FA enabled?

If you have a Helpdesk account

  • In such cases directly contact Teltonika Networks support by creating a new ticket. After we get all the necessary information that proves your account ownership, we will help you recover it.

If you're communicating with our sales managers

  • Explain your issue and they will create a ticket through Helpdesk. After we get all the necessary information that proves your account ownership, we will help you recover it.

If you don't have a Helpdesk account or you are not in contact with our sales managers

  • Then please contact us through the contact form, explaining your exact issue. After we get all the necessary information that proves your account ownership, we will help you recover it.

Contact form can be found here and click on the "Contact us" button

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