Difference between revisions of "Routers do not show up on RMS even when the router has an internet connection"

From Teltonika Networks Wiki
 
(14 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 
If a router is shown as offline in RMS even though it has an active Internet connection, it could mean a few different things:  
 
If a router is shown as offline in RMS even though it has an active Internet connection, it could mean a few different things:  
  
−
* '''Remote monitoring''' on that router might not be enabled. To enable remote monitoring on a RUTxxx router, login to that router's WebUI and navigate to '''[[RUT950_Administration#Monitoring|System → Administration → RMS]]''' and place a check mark next to the '''Enable remote monitoring''' field:
+
'''Remote monitoring''' on that router might not be enabled. To enable remote monitoring on a RUTxxx router, log in to that router's WebUI and navigate to '''[[RUT950_Administration#Monitoring|System → Administration → RMS]]''' and place a checkmark next to the '''Enable remote monitoring''' field:
  
−
[[File:Enabling remote access for rms part 5 v2.png]]
+
[[File:RMS-connection-settings-for-webui.jpg]]
  
 
For a more detailed description, refer to this guide: '''[[How to enable remote access for RMS on the router?]]'''
 
For a more detailed description, refer to this guide: '''[[How to enable remote access for RMS on the router?]]'''
−
----
 
−
* Bad Network Time Protocol Settings (NTP). If the router's time and date are extremely of the mark (10 year discrepancy, for example), it may cause the router to not be able to connect to RMS. To check NTP settings, login to your router's WebUI and navigate to '''[[NTP|Services → NTP]]'''. You can check the time there, set the time zone and sync the router's time with your browser:
 
  
−
[[File:How to check ntp settings.png]]
+
'''Bad Network Time Protocol (NTP) settings''' . If the router's time and date are extremely of the mark (a 10-year discrepancy, for example), it may cause the router to not be able to connect to RMS. To check NTP settings, log in to your router's WebUI and navigate to '''[[RUT240_NTP|Services → NTP]]'''. If you see any discrepancies, make sure to set the right time zone or synchronize the router's time with your web browser.
−
----
+
 
−
* If the above doesn't solve the problem, please make sure that you have the right amount of RMS licenses and see if monitoring is on for that particular device in the '''Pools → Devices''' page.
+
<br>
 +
[[File:RMS-time-synchronisation-sync-with-browser.png]]
 +
 
 +
 
 +
'''Expired credit''' or monitoring turned OFF. Please make sure that you have the right amount of RMS credit and see if monitoring is on for that particular device in the '''Services → [[RMS - Device monitoring]]''' page:
 +
 
 +
[[File:RMS-monitoring-license-coverage.jpg]]
 +
 
 +
 
 +
If none of the above help, try updating your firmware version. You can find firmware downloads for RUTxxx routers in one of the following links:
 +
* [[RUT230 Firmware Downloads]]
 +
* [[RUT240 Firmware Downloads]]
 +
* [[RUT850 Firmware Downloads]]
 +
* [[RUT900 Firmware Downloads]]
 +
* [[RUT950 Firmware Downloads]]
 +
* [[RUT955 Firmware Downloads]]
  
 
==See also==
 
==See also==
  
 +
* [[RMS - Device monitoring]]
 
* [[RMS Manual: Pools]]
 
* [[RMS Manual: Pools]]
 +
 +
[[Category:RMS_FAQ]]

Latest revision as of 16:49, 11 June 2020

Main Page > IoT Platforms > RMS > RMS FAQ > Routers do not show up on RMS even when the router has an internet connection

If a router is shown as offline in RMS even though it has an active Internet connection, it could mean a few different things:

Remote monitoring on that router might not be enabled. To enable remote monitoring on a RUTxxx router, log in to that router's WebUI and navigate to System → Administration → RMS and place a checkmark next to the Enable remote monitoring field:

RMS-connection-settings-for-webui.jpg

For a more detailed description, refer to this guide: How to enable remote access for RMS on the router?

Bad Network Time Protocol (NTP) settings . If the router's time and date are extremely of the mark (a 10-year discrepancy, for example), it may cause the router to not be able to connect to RMS. To check NTP settings, log in to your router's WebUI and navigate to Services → NTP. If you see any discrepancies, make sure to set the right time zone or synchronize the router's time with your web browser.


RMS-time-synchronisation-sync-with-browser.png


Expired credit or monitoring turned OFF. Please make sure that you have the right amount of RMS credit and see if monitoring is on for that particular device in the Services → RMS - Device monitoring page:

RMS-monitoring-license-coverage.jpg


If none of the above help, try updating your firmware version. You can find firmware downloads for RUTxxx routers in one of the following links:

See also

Retrieved from "https://wiki.teltonika-networks.com/index.php?title=Routers_do_not_show_up_on_RMS_even_when_the_router_has_an_internet_connection&oldid=64626"